ESB Certification Practice Exam 2025 – Complete Study Resource

A fulfillment center is a specialized facility designed to manage and process customer orders, typically in the context of e-commerce. Among the given options, Amazon is the quintessential example of a fulfillment center because of its extensive network of warehouses that store products, pick and pack orders, and handle shipping directly to customers.

Amazon has developed sophisticated logistics and technology to streamline the order fulfillment process, allowing for quick delivery times and efficient inventory management. Their fulfillment centers are strategically located to optimize shipping routes and reduce delivery times, which is a hallmark of their business model. This operational approach is what enables Amazon to handle large volumes of orders efficiently and a wide variety of products.

In contrast, while the other retailers such as Kohl's, Walmart, and Best Buy also fulfill customer orders, they primarily operate as traditional retail stores that may focus more on in-store purchases rather than being exclusively defined as fulfillment centers. Hence, Amazon's system embodies the characteristics and functions of a fulfillment center effectively.