ESB Certification Practice Exam 2025 – Complete Study Resource

Question: 1 / 405

Tangible items that require pick-up or delivery are called what?

Virtual products

Physical products

Tangible items that require pick-up or delivery are correctly identified as physical products. These are items that you can physically touch and hold, which distinguishes them from virtual or digital products that exist in electronic formats. Physical products can include everything from groceries and furniture to electronics and clothing. The need for physical handling, whether it involves delivery logistics or in-store pick-up, reinforces their classification as physical products.

Virtual products refer to offerings that exist only in a digital space and typically do not involve any tangible interaction. Digital goods are similar, as they represent content that can be downloaded or streamed but does not require physical presence. Service products, on the other hand, encompass intangible offerings that are performed for a customer rather than provided as a physical item.

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Digital goods

Service products

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