ESB Certification Practice Exam 2026 – Complete Study Resource

A fulfillment center is primarily utilized for storing and shipping products, making it a crucial component of logistics within e-commerce and retail businesses. These centers are equipped to manage inventory, pack orders, and distribute them directly to customers or retail locations. This efficiency helps businesses streamline their operations, reduce shipping times, and improve customer satisfaction by ensuring timely delivery of products.

In contrast, manufacturing products occurs at production facilities, while processing returns is typically handled by a separate department or team dedicated to customer service and reverse logistics. Conducting market research involves gathering data about customer preferences and market trends, which does not fall within the primary scope of a fulfillment center's operations. Thus, the focus of a fulfillment center is on effective product storage and order shipping, highlighting its role in the supply chain and customer fulfillment process.